Shipping policy
Processing Time All orders are processed within 1–3 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next working day.
If we experience a high volume of orders, processing times may be slightly delayed. Should there be a significant delay, we’ll contact you via email or phone.
Shipping Rates & Delivery Times We offer nationwide delivery within South Africa.
- Standard Shipping: 2–5 business days (depending on location)
- Express Shipping (where available): 1–2 business days
Shipping rates are calculated at checkout based on your location and order size.
Order Tracking Once your order has been shipped, you’ll receive a confirmation email with a tracking number and courier details. Tracking information may take up to 24 hours to update.
Delivery Deliveries are made to the address provided at checkout. Please ensure your address and contact details are correct. If no one is available to receive the parcel, the courier may reattempt delivery or contact you directly to arrange collection.
Damaged or Missing Parcels If your order arrives damaged or does not arrive within the estimated time, please contact us at support@feelfresh.co.za within 7 days of delivery for assistance. We’ll work with the courier to resolve the issue as quickly as possible.
Returns Due to Failed Delivery If a package is returned to us due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply to resend the order.